Frequently Asked Questions

Every route on our website shows a fixed price in euros — the price you see is the price you pay, with no hidden extras. Fuel, tolls and luggage are always included. If your route is not listed, send us a message and we will reply with a fixed quote, usually within an hour.

You do not need to pay anything when requesting a transfer online. We confirm your booking first, then you can pay your driver directly in cash (euros or Moroccan dirhams) at the end of the journey unless another arrangement is agreed with our team.

For airport pickups, your driver waits for you inside the arrivals hall, right after baggage claim, holding a sign with your name. Before you land, we send you the driver's name and phone number by WhatsApp so everything is clear before you even collect your bags.

We ask for your flight number when you book so we can follow your flight's status. If your flight is delayed, your driver simply waits — there is no extra charge for a reasonable delay. Just make sure the phone number you give us is reachable on WhatsApp.

Absolutely — surfboards are the reason many of our guests come to the coast, and our vans are set up to carry them. Boards travel free of charge on all our routes. Just tell us how many boards you are bringing when you book so we send the right vehicle.

Our standard van comfortably takes six passengers with several large suitcases plus boards. Travelling light with just a backpack? Great too. Tell us what you are carrying and we will match the vehicle to your group — no surprise fees for luggage.

Yes, child seats can be arranged on request at no extra cost. Please tell us the age of your children when booking so we prepare the correct seat. Children always travel safely, and family comfort is one of our priorities.

Yes. You can request a return trip in the booking form (add a note with your return date and time) or simply book the reverse route as a second transfer. Return bookings are confirmed the same way, and your driver's details are shared before each journey.

The earlier the better — especially for July/August, school holidays and airport runs at unsocial hours. That said, we know plans change on the road: message us on WhatsApp even for same-day requests and we will do our best to fit you in.

Life happens, plans change. You can cancel free of charge up to 24 hours before your scheduled pickup by messaging us on WhatsApp or by email. Later cancellations and no-shows may be charged if vehicle and driver have already been committed. Full details are in our Cancellation Policy.